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Frequently asked questions (FAQ)

I purchased a product in the past. Why does it say my email address is incorrect?

You probably made your purchase without creating an account. Purchasing a product does not automatically create an account for you. You just need to create an account associated with the same email address you used for your purchase, and then your product licenses and invoices will be available from your user control panel.


I aready have an account in the UVK forums. Should I use the same credentials here?

No. You forum account and your Carifred account are not the same thing. Even if you already have a forum account, you still need to create an account for your purchases. We want to keep things separated in case one of them stops working, the other one will not be affected.


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